Shipping Charges: Shipping charges are based on customer's delivery preference, package weight and size. Lead-time: If the selected lamps are in stock, they can be delivered within 5-10 days after receipt of your order confirmation and payment. If those are not available in stock, it may take about 20 days for production. Subject to the final order confirmation. Damaged in transit: All lamps are packed carefully before delivery. Lamps should be handled carefully as they are fragile and delicate, any drop/shock may cause problem on lamps. In any case, if the package is damaged when you received the goods or the goods inside is damaged when the box is opened, customer should sign as “damaged” and make a claim to the carrier/courier for the possible loss. Returns: All damaged lamps/defects should be reported within 3 days. All returns must have an authorization from us. Lamp returned as defective, and is not, will be returned to the customer. Lamp returned due the ordering error may be charged an extra handling cost of restocking. Any returns for credit or replacement are subject to evaluation of the goods before any credit or replacement will be agreed. Warranty: We warrant that the lamps shall be free from defects in materials, workmanship and when given normal, proper and intended usage. We shall replace with the same or comparable product or issue an appropriate credit. The pictures, serial/batch number, order number, model number and defect q'ty shall be offered along with the claim of damaged/defects. All damaged/defects shall be well collected for further evaluation as standard procedures for warranty. Terms and conditions are subject to change without notice.